Medivik Terms and Conditions

Below you’ll find our Terms and Conditions, covering appointment policies, billing procedures, and patient responsibilities at Medivik.

Medivik

Trading as VSV Cares Pty Ltd

ABN 66 685 366 269

Last Updated: October 2025

1. Acceptance of Terms

By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services or website.

2. Services Provided

Medivik provides paediatric healthcare services including consultations, assessments, and treatment for children and adolescents. Services are provided by qualified medical practitioners registered with the Australian Health Practitioner Regulation Agency (AHPRA).

3. Appointments and Cancellations

3.1 Booking

Appointments can be made by phone, email, or through our referral process. A valid referral from a general practitioner is required for most services.

3.2 Cancellation Policy

Cancellations must be made at least 24 hours before the scheduled appointment
Cancellations with less than 24 hours’ notice may incur a cancellation fee
Repeated missed appointments without notice may result in removal from our patient list

3.3 Late Arrivals

If you arrive more than 15 minutes late, we may need to reschedule your appointment to ensure quality care for all patients.

4. Fees and Payment

4.1 Consultation Fees

Fees are payable at the time of consultation unless prior arrangements have been made
We accept cash, EFTPOS, and credit cards
Medicare and health fund rebates apply where applicable

4.2 Medicare Billing

We bulk bill eligible patients where applicable
You will be informed of all costs before the consultation
Medicare claiming requires a valid Medicare card

4.3 Health Insurance

We are recognised providers for most major health funds
You are responsible for understanding your level of cover
Any gap payments are your responsibility

5. Medical Records and Information

5.1 Accuracy of Information

You are responsible for providing accurate and complete information about your child’s medical history, current medications, and health conditions. Failure to provide accurate information may affect the quality of care.

5.2 Access to Records

You have the right to access your child’s medical records in accordance with our Privacy Policy and applicable laws. Requests should be made in writing.

5.3 Transfer of Records

If you transfer to another healthcare provider, we will provide copies of relevant medical records upon written request and with appropriate consent.

6. Confidentiality and Privacy

All personal and health information is handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By using our services, you consent to the collection, use, and disclosure of information as outlined in our Privacy Policy.

7. Clinical Care and Responsibilities

7.1 Standard of Care

We provide care in accordance with accepted medical standards and best practices. However, we cannot guarantee specific outcomes.

7.2 Referrals

We may refer your child to specialists or other healthcare providers when clinically appropriate. You are responsible for following through with referrals.

7.3 Emergency Care

Our clinic is not an emergency service. In case of a medical emergency, call 000 or attend your nearest emergency department.

7.4 After-Hours Care

For urgent concerns outside business hours, please contact your general practitioner’s after-hours service or present to the emergency department.

8. Parent/Guardian Responsibilities

As a parent or legal guardian, you agree to:

Provide accurate medical and personal information
Follow treatment recommendations and medication instructions
Attend scheduled appointments or provide adequate notice of cancellation
Ensure payment of fees
Update us on any changes to contact or medical information
Supervise your child appropriately while on our premises

9. Website Use

9.1 Acceptable Use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

9.2 Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of VSV Cares Pty Ltd or used with permission. Unauthorised use is prohibited.

9.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of external sites.

10. Limitation of Liability

To the extent permitted by law:

We are not liable for any indirect, incidental, or consequential damages
Our liability is limited to the cost of the services provided
We do not exclude liability for death or personal injury caused by negligence

11. Complaints and Feedback

11.1 Complaint Process

If you have a complaint about our services:

Contact our practice manager in writing or by phone
We will acknowledge your complaint within 7 days
We will investigate and respond within 30 days
We will work with you to resolve the issue

11.2 External Complaints

If you are not satisfied with our response, you may contact:

Health Care Complaints Commission (NSW): www.hccc.nsw.gov.au or 1800 043 159
Australian Health Practitioner Regulation Agency (AHPRA): www.ahpra.gov.au

12. Termination of Services

We reserve the right to terminate services if:

Fees remain unpaid despite reasonable notice
There is abusive or threatening behaviour toward staff
There are repeated missed appointments without notice
There is a breakdown in the doctor-patient relationship

13. Amendments

We reserve the right to amend these Terms and Conditions at any time. Updated terms will be posted on our website with the effective date. Continued use of our services constitutes acceptance of amended terms.

14. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these Terms and Conditions:

VSV Cares Pty Ltd (trading as Medivik)