Medivik Privacy Policy

Below you’ll find our Privacy Policy, covering how we collect, use, and protect your child’s health information.

Medivik

Trading as VSV Cares Pty Ltd

ABN 66 685 366 269

Last Updated: October 2025

1. Introduction

VSV Cares Pty Ltd, trading as Medivik (“we”, “us”, “our”), is committed to protecting your privacy and the privacy of your child. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information, including sensitive health information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We understand the importance of protecting children’s information and handle all personal data with the highest level of care and security.

2. Information We Collect

2.1 Types of Information

We collect the following types of personal information:

Contact Information:

Parent/guardian name and contact details (phone, email, address)
Child’s name and date of birth
Emergency contact information
Medicare and health fund details

Health Information:

Referral letters from general practitioners or specialists
Medical history relevant to the consultation
Consultation notes and treatment records
Diagnostic results and reports

Website Information:

IP address and browser type (automatically collected)
Cookies for website functionality (if applicable)

2.2 How We Collect Information

We collect information:

Directly from you when you complete referral forms or provide information at consultations
From your child’s referring doctor through referral letters
From other healthcare providers, with your consent
Automatically through our website (non-sensitive data only)

3. Why We Collect Information

We collect and use your personal information for the following purposes:

To provide paediatric healthcare services to your child
To communicate with you about appointments and treatment
To coordinate care with referring doctors and other healthcare providers
To process billing and Medicare claims
To comply with legal and regulatory obligations
To improve our services and patient care
To respond to complaints or feedback

4.1 Parental Consent

For patients under 18 years of age, we obtain consent from parents or legal guardians for the collection, use, and disclosure of personal and health information.

4.2 Mature Minors

In certain circumstances, where a child has sufficient maturity and understanding, we may accept consent directly from the child in accordance with applicable laws and medical ethics.

5. How We Store and Protect Your Information

5.1 Security Measures

We implement appropriate technical and organisational measures to protect personal information, including:

Secure, encrypted storage systems
Access controls and password protection
Regular security audits and updates
Staff training on privacy and confidentiality
Secure transmission of electronic communications

5.2 Data Retention

We retain personal and health information for:

Medical records: Minimum 7 years from the last consultation (or until the patient turns 25, whichever is longer, for paediatric records)
Financial records: 7 years as required by law
Other records: As required by applicable laws and regulations

6. Information Disclosure

6.1 When We Disclose Information

We may disclose your personal information to:

Referring doctors and other healthcare providers involved in your child’s care (with consent)
Medicare and health insurance funds for billing purposes
Pathology and diagnostic imaging services
Hospitals or specialists for referrals
Our administrative and IT service providers (who are bound by confidentiality)
Law enforcement or regulatory bodies, when legally required

6.2 Australian Data Storage

All personal and health information is stored on secure servers located within Australia. We do not disclose personal information to overseas recipients.

7. Your Rights

7.1 Access and Correction

You have the right to:

Access your personal information held by us
Request correction of inaccurate or incomplete information
Request a copy of your child’s medical records

To access or correct information, please contact us using the details below. We may charge a reasonable fee for providing access to records.

7.2 Complaints

If you believe we have breached the Australian Privacy Principles, you may complain with us. We will:

Acknowledge your complaint within 7 days
Investigate and respond within 30 days
Work with you to resolve the issue

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

8. Data Breach Notification

In the event of a data breach that is likely to result in serious harm, we will:

Notify affected individuals as soon as practicable
Notify the Office of the Australian Information Commissioner
Take immediate steps to remediate the breach

9. Cookies and Website Data

Our website may use essential cookies to ensure proper functionality. We do not use tracking or advertising cookies. You can adjust your browser settings to refuse cookies, though this may limit website functionality.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the date of the last update.

11. Contact Us

For privacy-related inquiries, access requests, or complaints:

VSV Cares Pty Ltd (trading as Medivik)

Email: info@medivik.com.au

Phone: 02 8530 8312

Address: 509/8 Elizabeth Macarthur Drive, Bella Vista, NSW